Citizen's Charter
Republic Act No. 11032, also known as the Ease of Doing Business and Efficient Government Service Delivery Act of 2018, created the Anti-Red Tape Authority (ARTA). The ARTA was established to ensure the attainment of the objectives of this act and is attached to the Office of the President. The law mandates ARTA to implement policies and initiatives to reduce red tape and improve government service delivery.
Issuance of Offical Receipt

Reconnection

Change of Account Name

Certificate on Water Potability

New Service Connection

Inspection due to Dirty water, No Water, Low pressure, High pressure, and Installation of New Connection

Repair of Meter Leak / Leak Before the Meter

Change of Service Line

Voluntary Disconnection

Inspection Due to Big Consumption

Change of Water Meter

Special Reading

Transfer of Service Connection

Senior Citizen Discount
